Many of our customers rent out properties or travel on a seasonal basis. These tend to have sporadic delivery histories making forecasting impossible; which is why we request the following:

1. Have a local point of contact who will assure:
   • The driveway is cleared wide enough for our truck.
   • The pathway and any gates are cleared and accessible.
   • The home heating system is running properly.
   • The level of fuel in the tank is monitored.
2. In the event of ice/snowstorm, treat driveways/access points for save passage by our trucks and drivers.
3. Check water faucets to ensure the water if flowing freely.
4. Homes are best equipped with a programmable wireless thermostat. These thermostats will notify you or the local point of contact if there is a dangerous drop in temperature in the home.
5. Customers should provide D.F. Richard Energy with a forwarding address, current mailing address, e-mail address and best telephone numbers.
6. Keep power venters clear of any obstructions, including snow. Drifting snow may require you to check several times a day.

It is the responsibility of the owner or renter to insure that the property’s heating system is being monitored to avoid any potential damage due to a loss of heat. Safe access to the fill pipe, tank and the heating system is required for us to make a delivery or provide service. We have 24 hour emergency service for our customers should a problem arise.